Terms and conditions

Terms and Conditions of Use (TCU)

The present document representing Terms and Conditions of Use, is the Service Supply Contract of hosting on virtual servers, called here-on "TCU". The current TCU is signed between you (called here-on "you", "yours" or "beneficiary") as a beneficiary and S.C. INNOVATIVE WEB SERVICES S.R.L. (called here-on "ours", "our own", "IWS" or supplier) as a supplier of services of virtual servers hosting. Being the most recent version of TCU. The use of our services through the Packages Start, Small, Basic, Gold, Email Hosting and Gratuit constitute the subject of the present contract (TCU).

S.C. INNOVATIVE WEB SERVICES S.R.L., with the headquarters in Bucharest, sector 1, is registered at the Trade Register, under the number J40/5442/2004, with the Fiscal RO16304472, represented by Mr. Dragos Pufu, has its work point in Bucharest, Piata Presei Libere nr.1

The curent contract has beem signed, which's provisions and clauses, agreed upon in the virtue of the right of contractual freedom, were set through our common aagreement and with the compliance of the law.
The current contract(TCU) serves as a legal basis for all the hosting services offered by IWS.

IWS reserves its right to modify, change, remove or add terms and conditions to the current TCU, including, but limiting to these: terms, fines/applicable taxes, functioning policies, use/behaviour of the customers compared to the image, employess of IWS. IWS may benefit from this right without notification or preliminary notices. Regardless of the communication/ previous notice, the constant use of the services represents your agreement over these modifications. The scheduled checking of the modifications and changes intervened within the present TCU, as well as the accuracy of the data supplied by you are entirely the responsability of the Beneficiary.

BY FILLING OUT THE ORDER FORM AND CHECKING THE BOX "YES" I AGREE WITH THE USE TERMS AND CONDITIONS :
1. IT REPRESENTS A WARRANTY THAT YOU ARE A PHYSICAL PERSON, THAT YOU ARE AT LEAST 18 YEARS OF AGE, IN THE CASE YOU REPRESENT A JUDICIAL PERSON, PARTNERSHIP OR ANY OTHER JUDICIAL FORM OF ORGANIZATION IN COMPLIANCE TO THE TRADING STANDARDS YOUR REGISTERING IS A WARRANTY.
2. YOU AGREE TO SUPPLY IN THE ORDER FORM CORRECT INFORMATION, CLEAR AND REAL, INCLUDING ANY TYPE OF NECESSARY INFORMATION FOR THE PAYMENT CONDITIONS AND YOU EMPLOY YOURSELF TO UPDATE CORRECTLY AND PERMANENTLY THE PRESENT INFORMATION.
3. IT REPRESENTS AND GUARANTEES THAT YOU HAVE THE AUTHORITY TO USE THE SERVICES IN COMPLIANCE TO THE CURRENT TCU, IN THE CASE YOU DO NOT AGREE/ DON'T MANIFEST YOUR AGREEMENT OVER THE TERMS OR ANY OTHER MODIFICATIONS, THE ONLY OPTION IS TO NOTIFY THE PAYMENT DEPARTMENT OVER THE DESIRE TO UNILATERAL CANCEL THE CURRENT TCU.

II. OBIECTUL CONTRACTULUI (TCU)

The object of the contract is the supplying by IWS, of web hosting services on virtual serves. These services represents a variety of functions and faciliti individual to each web hosting package.
The supplier agrees to supply the following services:
1. hosting the contracted website or websites
2. technical online assistance and/or by phone in exceptional cases for the use of the website's web hosting services.
3. domain name registration from the .ro area and international .com, .net, .org, .info, .biz and .eu.
The supplier compels to offer services in compliace with the technical parameters presented in the public offer.

III. THE VALUE OF SERVICES AND PAYMENT TERMS

IWS will issue invoices proforma on which' basis you will have to pay the countervalue of the contracted Service. The frequency of payment will be chosen by you, initially through the order form, and then through a request addressed to the Payment department in writting by email at the address plati@iws.ro or by fax. The valid performed payment has no refund character, not even in the case when you dismiss our hosting services unless it is within the first 30 days of the contracts validity. The payment will be made in lei at the BNR exchange rate +2% from the day of the issue of the proforma invoice. In case of a mispayment IWS has the right to stop supplying the service without any other notice.

By stopping the service we understand SUSPENDING, ERASING permanently the account from the servers IWS. The decision over the means of stopping the service belongs entirely to the supplier. By not paying for the services supplied the beneficiary express renounces all rights and legal protection.

The swithcing to a superior or inferior subscription can be done at any moment, these modification would occur immediately. the payment will be in accordance to the chosen type of subscription.

The activation of the hosting services, the enduser or reseller packages can be done in maximum 15 minutes from the application of the client, the payment confirmation can be made by sending the payment document by fax, email or in the moment the bank confirms the payment. IWS may change at anytime the rates for the hosting service, or the basis on which any tax is determined or to institute any new tax. In case of renewal the prices may be chanced without any previous notice.

The contract period starts from the date at which your service has been activated, and it remains valid for the period selected by you in the order form. In the case you wish to renounce the Service supplied by IWS you have to announce IWS (payment department) about it in writting by email or fax.

As a hosting client of IWS you agree with the Billing Policy of IWS.

IV. RENOUNCING THE SERVICES

IWS may suspend the supplying of the service contracted by the beneficiary, immediatly, irrevocably and without prevoius notice, if:
a) You didn't respect, violated or mistreated the present regulation, including any other regulation IWS or didn't respect the applicable romanian law.
b) You supplied at the registration false information.
c) You didn't respect the terms regarding the accuracy, clarity and validity of the registration data.
d) You didn't answer the communications sent on the email address declared at registration.
e) You are employed in ilegal activities, fraudulent or any other type of activities - the selling of products or services that enter the incidence of the law, or
f) You, a representative/employee of yours, a partner (judicial person or physical person) or a representative/employee of a partner is involved in a personal name or as a legal representative in activities that will prejudice the rights or reputation of IWS.
g) You didn't pay for the value of the contracted service for a period of time greater than 30 days.
Any termination of the services offered by IWS has immediate affects. IWS may optionally notify the client over the termination of supply of the services.
Additional to the mentioned terms above any part of this convention may denounce the present TCU if:
i) either of the parties doesn't respect the terms and conditions of the present regulation and doesn't show all the diligence necesary to solve the situation within 30 days from the receiving of the notice from the other party, excepting the case of the inobservance of the payment obligation, and not keeping the obligation within 5 calendaristic days from the moment of the notice receiver from IWS.
ii) the other party is declared bankrupt and the judicial liquidation action has begun.
iii) the other party is declared bankrupt and the judicial liquidation action has begun if the procedure is not withdrawn within 60 days of the start.
In the case a state authority brings solid arguments that incriminates the current TCU and service, bringing prejudice to the right order IWS may suspend the service without any other obligation.
In the case IWS suspends only a part of your service, as a consequence of inobservance of the TCU, this does not suspend your obligation, to pay the taxes in whole. In the case IWS suspends the entire Service you are bound to pay the taxes afferent to the use of the service until the date mentioned in the registration agreement, applicable taxes and in the case of suspention before time.
You express renounce any other rights and legal protection and conditions that might be in a conflict with the terms of TCU.

V. OWNERSHIP OF THE INFORMATION FROM THE HOSTING ACCOUNT AND SECURITY

Access to the hosting account on the servers of IWS is done through a user name and a password sent by IWS at the time of the activation of the hosting account. You agree to keep that password confidential.
You are respobsible with maintaining the security of your account and you are completely respobsible for all the activities that occur in your account and actions ragarding the name of your domain including those made by the users of the email addresses from your domain or of the actions of your partners (legal representatives or their employees) employed in making/maintaining and or promoting your website.
You agree to announceIWS of any unauthorised account or any other security breaches.IWS does not take any responsability for any loss or damage that is within your posibility to remedy. Take notice and you agree that under no form IWS is responbile, in any way for your actions or mistakes or of those of the users of the resources of the hosting account, to whom you gave access, not even in the case of damages made by them in any way because of actions or omissions. In the case some sums of money would have to be payed with a compensation title or fines and more, you will be bound to pay those sums of money, and not IWS.
You or your partners or representatives of the partners to whom you granted access to the hosting account may not use the network of IWS to try and avoid authetification or to bypass the security of any host, network or any other account. This includes, but it does not limit only to: accesing the data that are not for the clien, loggin in to a server or an account to which the client has no authorized access, cracking passwords, checking the security of other networks by looking for weaknesses or breaking other security policies of the organization.
You or your partners or representatives of the partners to whom you granted access to the hosting account, don't have the right to try and stop or suspend the service of any user, host or network. This includes, but it does not limit to attacks of type denial of service, mail bombing or other deliberate attempts to block a host or a network. IWS srl will cooperate with the authorities that investigate the breaking of security of the systems or networks of other sites, including with the authorities that investigate penal acts. The users that break system security or network security may be held responsible throguh civil or penal law suites.

VI. USING THE SERVICE

All the services offered by IWS may be used only for legal puproses. It is forbidden to pass on, stock or present information, data or materials that break the romanian and international law. Among these we can name, but it does limit only at: copied materials without the permission of the owners, materials that utter threats or with an obscene character, matterials "only for adults", matterials protected by commercial secrets or with another status.
The client agrees not to ask for damages and not to hold responsible the IWS pfor any claim resulting from the use of the service that prejudices the client or a third party. Note: Pornography and matterials that are connected to sex are forbidden from our servers. This amendment includes content with a sexual character or direct links to other websites for adults. This interdiction applies to all the sites that promote ilegal activities or contain materials that may bring prejudice to our servers or any other servers from the Internet. The links to such materials are also forbidden. IWS is the only one able to decide which materials constitute a breaking of this provision. The client also has to make sure that the distribution and/or transmition of messages or obscene materials, indecent or that break the law of good fit and decency may be punished by the laws that exist.

A few examples of materials or links that are not acceptable:

Pirated software
Programs or archives for hackers
Wares sites
Proxy, and proxy platforms
Pornography and adult materials.
Software for sending unwanted emails (spamming)
Download mp3, movies for which you do not have the approval of the copyright owner.

At this time we do not allow:
clients to run software for IRC like eggdrop or BitchX on our servers.
the use of Chat Room on our servers because of the extraordinary requirements of these programs.

We allow the use of the programs Bulletin Board, but htey must be used in compliance with the use policy of the Server's resources. We recommend the use of programs that use a database, programs that work with files are slow require a lot of resources. We do not allow the use of programs that run constantly in the background. We allow the programs to run in background as an extension of the clients web site, but we do not allow the use of programs specially made to operate in the background. For example a program like LightGate may start to send emails and operate in the background until it finishes, but we do not allow programs made to send emails that run in the background.

CGI Scripts may be used by our clients being an included part in the offered services, but any CGI script made specially to affect in a negative way the performance of the server or integrity of the network may be ended without noticed. It is forbidden to use CGI Scripts in common with other sites that are not hosted by IWS.
When it is established that a CGI script uses excesive resources, IWS will notify the owner of that site about this thing. He has 24 hours to reduce the use of the program's resources , in contrary the program will be shutdown without notice.
Any website that uses a big part of the server's resources(for example, without limiting to: using the processor, memory and the network's resources) it may be suspended without notice and he may be given the solution to either opt for a dedicated server either to limit the degree of resource use to an acceptable level.
Web traffic measures, traffic registered on http, ftp, smtp and pop3. Servers from IWS are powerful enough to handle a very big resource use. However we cannot allow only one client to load up the server at the expense of the other clients.
Additional, you are not allowed to post, send or resend or store materials with the aid of the hosting account which IWS considers that:
i) it violates a law or local or foreign regulation;
ii) is threatning, obscene, indecent, defamatory or it may affect an individual, group or entity;
iii) violates the right of any person, including the rights protected by copyright, commercial secrecy, inventions or other rights of intelectual property, as well as the installing or distribution of "pirated" software to other products that don't have the appropiate use license, these examples are not limited and reffer including to links to such servers.
You agree NOT to:
a) upload, post, send or to make available (refference) through any other means Content that is ilegal, hazardous, threatning, abusive, harassing, defamatory, vulgar, obscen, slanderous, that invades the privacy of others, with a characther for adults, rasial, ethnic or in any other way reprehensible.
b) prejudice the minors in any way
c) You assume the identity of physical or judicial persons, even of an official of IWS, forum leader, guide or host, or declare in other means your connection to a physical or judicial person.
d) falsify headers or manipulate in any other way identification methods for the masking ot the source of the content transmited through the servers of IWS.
e) upload, publish or transmit content to which you do not have the right to communicate under the incidence of the law or other contractual obligations(for example, internal information, ownership rights, confidentiality learned and discussed as a part of a work contract or under a commitment of confindetiality).
f) upload, post or transmit in another way content that breaks the patents(certificates), trademarks, trade secrets, author rights, right to privacy or publicity, or any other ownership rights for any party.
g) upload, post or transmit commercial unsolicited emails, called "spam". This includes the unloyal marketing, publicity or other activities tied by "spam", such as (a) the mass sending of email to recipients that didn't request the email or send with a false reply address, (b) promote a site through links, titles, inadequate descriptions, or (c) to promote your site by repeatingly mailing identical texts in public forums.
h) upload, post or send in other ways materials that contain viruses or other codes, files or programs made to interrupt, destroy or limit the functioning of any software or hardware component of the servers of IWS or of any third party.
i) disturb or to interrupt the Service or servers or networks tied to the Service, or the break your requirements, policies or regulation about the Service.
j) intentionally break or not any local law, state, national, or international or the policies of ICANN.
k) offer material support or resources (or hide or disguise the nature, location, source or property of the material suport or of the resources) of any organization.
l) to "follow" or harass in any way somebody.
m) to interviene or interrupt the service or servers or networks connected to the Service, or to disrespect any requirements, procedures, policies or regulations of the networks connected to the network of IWS.
n) collect, transmit or to store personal or financial data about aany individual or entity.
o) to promote or to supply training information about ilegal activities, to promote physical violence and offence against and individual or group, or to promote any act of cruelty towards animals. This includes but not only, the supplying of instructions regarding the making of bombs, grenades and other weapons, and the making of "Crush" sites.
You agree not to involve IWS, in any demands or complaints resulting form the Service that causes you damages or to any party. IWS reserves its right to investigate you, your business, and/or your personnel, your site and the materials contained by the site at any moment. These investigations will be made only towards the benefit of IWS and not to your beneift or any party. If the investigation reveals any informatiuon, action or omission that in the oppinion of IWS represents a violation of the national or international laws or regulation or of the policies of IWS, IWS will be empowered to close immediately your site and notify this action by email to the address supplied in the order form.
You agree to give up the right to action or any claim which you may have against IWS for these actions.

VII. EMAIL SENDING POLICY

Each hosting account is limited, that it won't allow sending more than 250 emails in a 60 minute interval/domain. This policy(restriction) is necessary to protect the quality of the hosting service.

A massive sending of emails determines a massive use of a server's resources, this having a negative aspect over the quality of the services received by the clients.

The first breaking of this policy has as a result the immediate suspension of the hosting account and penalization of the client with a tax of 25 euro + VAT. The reactivation of the account is done only after the payment of the penalty and sending to IWS by fax of a signed commitment and stamped (when it is the case) with the following text "I read, understand and I agree with the email sending policy".

The second break of this policy has a result the immediate termination of the hosting account and impossing a penalty tax of 1000 euro + VAT. IWS will not refund to the client any of the taxes paid in advance, in the case the account was closed for the breaking of these rules. The beneficiary is obligated to pay all of his remaining taxes to IWS.

Email Spamm is completely forbidden
"Spam" includes the sending of email bulk messages and/or commercial unsolicited via Internet using the services of IWS or of another service supplier with refference to IWS (and any other site in our posession)or to any site hosted by IWS.

SPAM is COMPLETELY FORBIDDEN and its discovery attracts the application of a penalty tax of 5000 euro + vat, and it automatically involves the ERASE of that account from our servers.

By SPAM WE UNDERSTAND THE SENDING OF EMAILS TO RECIPIENTS THAT DIDN'T EXPRESS UP FRONT THE DESIRE TO RECEIVE THOSE COMMERCIAL MESSAGE OR NOT YOU HAVE TO PUT AT THE DISPOSAL OF IWS ALL THE SOLICITED DATA TO CONTACT RANDOM OR INTEGRAL SOME FROM THE DESTINATIONS OF THE SENT MESSAGES.

VIII. SUPPORT, WARRANTIES AND INTERNET DOMAINS

IWS reserves its right to set the limits or to extend any type of support offered for the contracted service, and the hours at which it is available.

You agree to receive warranties for IWS and its parameters that you won't have any request, including the taxes of the agents requested from a third party owed to its appeareance in the content of your site, your use of the Service, of your relationship with the Service, breaking the TCU by you or of the breaking of any of the rights of a third party, including, but not limiting to the use by you of the content, trademark, commercial name, materials with an author's right or patented or other rights of intelectual property.

IWS reserves its right that on its own expense to asume the deffence and control of any warranty from you, but doing this thing will not save you from the obligation of a warranty from you.
You took into knowledge thatIWS may set practices and general limitations of the use of Service.

IWS reserves its right to modify or suspend temporary or permanent the Service(or any component of it) with or without a notice, at any time. You agree that IWS is not responsible towards you or any party of any modifications, suspension or termination of the Service.

In the case of domains that don't have the suffix .RO, their registration is done only after the confirmation of the payment according to the proforma emited invoice through the order form. If between the date of the order and date of confirmation of payment the desired domain name is registered by a third party, you are given the possibility to either have your money returned the countervalue in lei of the proforma invoice +2%, at the BNR currency rate from the day of the emition of the invoice, either to register a different domain name with the same suffix.

In the case of domains from the area .ro, their registration is done in maximum 15 minutes from the filling out of the order form. The notion of registration for life (99 years) is purely for informative purposes being conditioned by the fact that for the domains from the .ro area there is no anual maintenance fee. At this time there is a unique tax which is paid at the domain registration. If the maintenance anula fee is introduced you will be announced.

IX. DECLINING THE RESPONSABILITY

YOU UNDERSTAND AND AGRRE WITH:
(a) THE USE OF THE SERVICE IS DONE AT YOUR OWN RISC AND THE SERVICE IS SUPPLIED ON THE BASIS: "THAT'S TRUE". IWS TAKES NO RESPONSABILITY AND GRANTS NO WARRANTIES OF ANY KIND, EXPLICIT OR IMPLIED, INCLUDING, BUT NOT LIMITING AT THE USUAL COMMERCIAL WARRANTIES, AT THE MATCHING FOR A CERTAIN PURPOSE.
(b) ANY DONWLOADED MATERIAL OR IN ANY OTHER REGULAR MEANS BY USING THE SERVICE IS DONE AT YOUR DISCRETION AND RISK AND YOU ARE THE ONLY ONE RESPONSIBLE FOR ANY DAMAGE OF YOUR COMPUTER OR LOSS OF DATA REZULTING FROM THE DOWNLOADING OF CERTAIN MATERIALS.
(c) THE SECURITY MECHANISM INCORPORATED IN THE SOFTWARE(SYSTEM) KNOW EFFECTIVE LIMITATIONS, YOU HAVING THE RESPONSABILITY TO IDENTIFY YOUR NEEDS.
(d) IWS THROUGH THE PRESENT AGREEMENT OTHER GIVEN TERMS DON'T GUARANTEE THAT:
(i) THE SERVICE MATCHES YOUR NEEDS EXACTLY.,
(ii) THE SERVICE WILL RUN UNINTERRUPTED, SAFELY AND WITHOUT ERRORS,
(iii) THE RESULTS OBATINED THROUGH THE USE OF THE SERVICE WILL BE FLAWLESS AND TRUSTWORTHY,
(iv) THE QUALITY OF THE PRODUCTS, SERVICES, INFORMATION OR OTHER PURCHASED MATERIALS OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR NEEDS,AS WELL AS
(v) ANY ERROR OF THE SOFTWARE WILL BE CORECTED.
(e) NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED THROUGH OR FROM THE SERVICE DOESN'T CREATE ANY UNMENTIONED GUARANTEES IN THE PRESENT AGREEMENT.
(f) IWS TAKES NO RESPONSABILITY FOR THE BREAKING OF THE LIMIT TERMS, FOR THE ERASE, NOT SUPPLYING OR WRONGFUL STORAGE OF ANY FORM OF COMMUNICATION OR OF ANY PERSONALIZED SETTINGS USED BY YOU.
IWS WILL MAKE SIGNIFICANT EFFORT TO MAINTAIN THE SERVICE, STILL, IWS ISN'T RESPONSIBLE FOR DAMAGES, DATA LOSS, CLIENT DETAILS OR SELLER DETAILS, INCOME OR OTHER DAMAGES CAUSED TO BUSINESS' DUE TO BEING LATE, WRONGFUL SENDING OR MISTRANSMITION OF INFORMATION, DUE TO THE RESTRICTION OR SUSPENSION OF THE ACCESS, BUGS OR OTHER ERRORS, UNAUTHORIZED USE DUR TO THE SHARING OF THE ACCESS TO THE SERVICE, OR OTHER INTERACTIONS WITH THE SERVICE.
YOU ARE RESPONSIBLE FOR THE MAINTENANCE AND BACK-UP OF YOUR DATA AND NAY OTHER INFORMATION STORED THROUGH THE SERVICE.

X. LIMITING THE OBLIGATIONS

YOU UNDERSTAND AND AGREE THAT IWS, ITS ASSOCIATES OR OTHER PARTNERS, DIRECTORS, SHARE-HOLDERS OR EMPLOYESS OFIWS HAVE NO OBLIGATIONS FOR ANY DIRECT DAMAGE, INDIRECT, SPECIAL, EXEMPLARY, INCLUDING, BUT NOT LIMITING TO THE DAMAGES OF LOSSING FUTURE INCONES, GOOD WILL, USE, DATA OR ANY OTHER UNATTAINABLY GOODS (EVEN IF YOU WARNED IWS OF THE POSIBILITY OF SUCH LOSSES) RESULTING FROM:
(i)THE USE OF IMPOSSIBILITY OF USE OF THE SERVICE,
(ii) ERRORS, FLAWS, OMISSIONS AND DELAYS IN OPERATIONS OR TRANSMISSIONS OR ANY OTHER FLAW OF THE GOOD WORKING OF THE SERVICE OR OF THE SOFTWARE;
(iii) THE COST OF PROCURING GOODS OR SERVICES FOR THE REPLACEMENT OF THOSE ALREADY PURCHASED THROUGH MESSAGES OR TRANSACTIONS MADE THROUGH SERVICE,
(iv) UNAUTHORISED ACCES OR ALTERATION OF YOUR TRANSMISSIONS AND DATA,
(v) DECLARATIONS AND BEHAVIOUR OF A THIRD PARTY TOWARDS THE SERVICE
(vi) ANY GOOD AND SERVICE OFFERED OR SOLD THROUGH THE SERVICE
(vii)ANY OTHER SITUATION REGARDING THE SERVICE OR SOFTWARE.

XI. APPLICABLE LAW; MAJOR FORCE

APLICABLE LAW TCU and the relationship between you and IWS will be under the incidence of the laws of the Romanian State .
With the exception of the obligation to make payments, none of the parties will be held responsible for any failure or delay in the actions or inactions regulated by these TCU if they are due to a cause that they can't control such as (but not limiting to it) acts of war, governmental acts, suspension of the Internet(that doesn't result from the actions or inactions of IWS), natural phenomenons, earthquakes, sabotage, work conflicts. These major force causes:
(a) have to be notificed to the other party promptly
(b) the party in a major force case hase to utilise resonible commercial efforts to promptly correct any malfunction or delay.
If IWS is not able to offer the Service for a period of 30 days consecutively because of a continous major force event, you may cancel the Service, but IWS will have no obligation about it.

XII. PARTY RELATIONSHIP

This agreement will not set any partnership relationship, associtiation, work relations, francise or agency between IWS and you. Neither IWS, nore you will have the power to tie the other part or to create obligations for the other party without a previous consent from them, in writting, with the exception of those expressly mentioned in this agreement.
IWS and you agree that excepting those mentioned in this agreement, there will not be any third party beneficiaries of this agreement, such as the insurance companies for any party or your users, without this example to be limited.

XIII. FINAL CLAUSES

These TCU constitute an agreement between IWS and you and guvern your use of the services, constituting the service prestation contract signed between you and IWS. You may also be under the authority of other additional terms or use conditions that apply at the moment you use other mentul IWS services, content or third party software.
If any mentioning of these TCU or other incorporated documents is proven by a competent institution as being invalid, the parties agree that this institution tries to take into consideration the intentions of the parties as their are shown in the mentioning, and the rest of the mentionings remain valid.

You agree that without taking into consideration any other law or status, any claim or fault that comes out of these terms or that are tied to the use of the services or of the TCU it should be followed up within a year after this request has been made or it will be forever closed. The titles of the sections from these terms are only for convenience purposes and don't have any legal or contractual effect.